Operation Management in Healthcare



A healthcare organizations aim at diagnosing and treating patients by clinicians. Their main objective is providing the best services. Some have received awards due to good performance, which should be encouraged among the rest. Each addresses a healthcare purposely to acquire the health services. Healthcare centers should take care of such patients understanding that they have entrusted their lives into their hands. This management essay will discuss the operation management in healthcare explaining how healthcare organizations should function to enhance efficiency and patients’ satisfaction.

Factors that Have Led to the Winning of the Award

According to the managers’ view the following aspects have led to the winning of the award: good communication skills when dealing with the consumers, effective services, and great consumers’ satisfaction

How Healthcare Organizations Would Use Bald Ridge

The healthcare organization should create a unique framework ensuring that it comprises everyone in the organization and provides the interrelationship between each of them. The management of the organization should also be included in the framework. Moreover, good communication channels should be created in the framework.

How to Improve Operational Effectiveness

In order to develop operational efficiency, the following steps should be taken: ensuring a respectable leadership to certify that only highly-skilled executives guide the organization; guaranteeing that the workforce is working as a unit; and safeguarding good operative relations to ensure information sharing and collective problem unraveling.

Which Healthcare Organizations Can Improve Healthcare Outcomes

To improve healthcare outcomes healthcare organizations should use Baldrige criteria and strategic planning. It will enable them to determine the set direction and the way to array an action to issues that affect people. Moreover, they should improve their leadership. It will help them ensure that the organization is well-guided and effectively operates. In addition, organizations should provide proper supervision of the workforce to ensure that they adequately address their tasks.

Rationale and Ten Action Steps Recommended by the Institute of Medicine from the Easiest to the most Difficult

Rank Action Steps Rationale
Care based on nonstop curative relations. Patients should obtain proper attention when they need it. This principle infers that the healthcare service should be available around the clock. The approach to care provision should be offered over the Internet, phones, and by other means in addition to face-to-face check up.
It ensures that they are attended whenever they need help. Some urgent limitations that need immediate help may also occur. It will require a physician’s assistance.
2 Customization of the patients’ necessities and ideals. The arrangements of upkeep should be planned to encounter the most common types of necessities.

The capability to respond to individual patient’s choices and preferences.


It ensures that the patients have everything they need.
Anticipation of needs.The health system should effectively address patients’ needs.
Healthcare providers should ensure fast and effective treatment of the patients providing them with everything necessary including medications.
Evidence-founded decision creation. The patients should get care in accordance the main existing scientific practices.
Equivalent treatment from one clinician to another may accelerate their curative distance.
Safety as a system property. Patients have to be safe from harm resulted from the attention routine. Minimizing peril and certifying welfare require superior courtesy to systems that help limit and eliminate errors.
Injuries may become complicated by infections slowing the healing process. Complicated infection may lead to loss of the patients.
6 Shared understanding and the unrestricted flow of information. Patients should have free access to their own medical information.

Clinicians and the patients should efficiently interconnect

It aims at informing the patients. Clinicians and the patients should cooperate effectively, so that the clinician can easily detect the patient’s problems and give an appropriate report on the progress
The requisite for transparency.The healthcare system should provide the patients as well as their families will all necessary information regarding a health plan, clinical practices, or selecting substitute treatments. It should include information on the system’s acts on safety, proof-based drill, and patients’ consummation.
If the certain healthcare facility is not available, the patient can always be relocated to another one for medical attention.
The patient as the root of management.The healthcare organizations should be able to lodge alterations in patient preferences and inspire collective decision making.
The patient always has a right to chose between healthcare organizations.
9 Continuous reduction in waste. The health scheme should not wasteor patients’ time or capital. It aims at preventing wasting the patients’ money.
10 Aid among clinicians. Clinicians and institutions should actively collaborate and communicate to ensure an appropriate exchange of information and coordination of care It enables quick problem solving and team work.

Impacts of the Ten Action Steps on Modern Healthcare Organizations

If the patients’ needs are given the first priority, it would be easy for them to recover easily since all their needs are met. Cooperation of the clinicians would ensure more timely manner of problems solving. Moreover, if there is a transparency in patients’ information, it will be easy for clinicians to properly diagnose the patients using the right measures. Sharing of information helps in problem solving within the organization


Some of the clinicians prefer not to share the information they have and thus, create a major problem in terms of development of healthcare practice. In turn, some of the patients are not willing to disclose their information to the clinicians in fear of being disclosed. Some of the clinicians do not cooperate, which appears to be a challenge. Some healthcare organizations tend to prioritize their needs over those of the patient, which has negative consequences.


Good health is one of the key factors in human life. The health organizations should be keen on their performance to ensure quick recovery of the patients. The reason behind this is the prioritization of the health of the patients as well as life protection. Thus, it is a challenge faced by all healthcare organizations. They should ensure that all patients are attended. Clinicians’ dedication to the profession is a core value that should always be emphasized. Life is much more important than anything else, therefore, all organizations in healthcare industry have to handle patients with care.

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